These terms apply to all members.

（ 1 ） Each provision of these Terms may be amended in cases where there are changes in social conditions or other reasonable necessity, provided that such amendments do not contravene the purpose of the contract and are made within a reasonable scope.

（ 2 ） When making changes to these Terms pursuant to the preceding paragraph, the content of the revised Terms and the effective date shall be published in advance via the Internet or other appropriate means, and shall apply from the date on which the reasonable period specified at the time of publication has elapsed.

This service enables you to receive Billboard Live ticket reservations, music information email newsletters, direct mail, etc. Members shall use the Service in accordance with these Terms.

To use this service, in addition to registering as a member of this service (hereinafter referred to as “Membership Registration”), it is also necessary to obtain a Hankyu Hanshin Group common ID, including “HH cross ID” (hereinafter, those whose acquisition of the common ID is completed are referred to as “Common ID Users”). Therefore, Common ID Users must agree to the Hankyu Hanshin Group Common ID Member Terms of Use (hereinafter referred to as the “Common ID Terms of Use”) with respect to the use of the Common ID (registration, ID/password management, prohibited matters, suspension, withdrawal, applicable services, disclaimers, etc.).

Those who wish to register as a member should, after agreeing to these Terms, electronically fill out and submit the registration application form posted on the Billboard Live website operated by our company. We will approve registrations at our discretion. By submitting the registration application and our approval, a contract containing the terms of these Terms is formed between the member and our company. Note that if we determine that you are unsuitable as a member, we may not approve the registration. Also, a single individual may not hold multiple member qualifications. In addition, those who wish to join Club BBL Members should, separately, agree to the Club BBL Members Terms (Special Provisions) and electronically fill out the enrollment form designated by our company to apply for membership. Regarding Club BBL Members, if there are provisions in these Terms that conflict with the provisions of the Special Provisions, the provisions of the Special Provisions shall take precedence.

For members whose registration has been approved by us in response to their registration application, we will notify the approval by sending an email to the address provided on the registration form, stating that the registration has been approved. The member will be granted membership on the date they receive this email.

If a member submits a request to cancel registration by the method prescribed by the Company, and as long as the Company does not cause the member to lose eligibility pursuant to Article 10, the member’s validity period shall be indefinite and automatically renewed.

Members shall not engage in the following acts. If it is found that a member is engaging in any of the following acts, we may take measures such as revoking the member’s membership in accordance with Article 10, denying entry to the premises (and if they have already entered, directing them to leave), notifying the police, or seeking damages. In such cases, refunds of admission fees already paid or other costs will not be provided. In addition, any trouble or damages arising from the prohibited acts shall be resolved by the member at their own responsibility and expense, and the company will not be involved.

（ 1 ） Lending, transferring, selling, or pledging one’s shared ID, password, member benefits, or other membership status under these Terms to a third party, regardless of whether one is a member.

（ 2 ） For-profit or resale purposes, the act of purchasing or reserving tickets for performances held at Billboard Live Osaka, Billboard Live Tokyo, Billboard Live Yokohama, or performances hosted by the Company (hereinafter referred to as “BBL performances, etc.”).

（ 3 ） The act of reselling, or attempting to resell, BBL performances’ tickets or reservation rights to a third party (including but not limited to resale on SNS, online bulletin boards, auctions, internet ticket auctions, ticket shops, scalpers, or resale sites, but not limited to these).

（ 4 ） The act of purchasing tickets or reservation rights for BBL performances from someone other than the Company or a party recognized by the Company (the purchase method or place, such as bulletin boards, auctions, ticket shops, proxy purchasing services, scalpers, etc., does not matter), or purchasing tickets or reservation rights for BBL performances at a price exceeding the price set by the Company.

（ 5 ） Photography, video recording, or audio recording at BBL performances without the Company’s prior permission (including filming/recording with smartphones, etc.).

（ 6 ） Acts at BBL performances that the Company determines will cause inconvenience to other attendees.

（ 7 ） Registering for membership using a credit card that is not in the member’s own name.

（ 8 ） If you engage in acts that infringe the rights of other members or cause trouble to other members, or fail to follow the instructions or requests of the Company’s staff.

（ 9 ） Any act that violates the laws, government ordinances, regulations, or these rules.

Members may reserve on our website for performances designated by our company that are held at Billboard Live Osaka, Billboard Live Tokyo, and Billboard Live Yokohama venues, excluding special performances, private performances, events, and performances hosted by other companies, etc. (hereinafter referred to as “Specified Performances”). Reservations for these performances must be made in accordance with the provisions of Article 7.

We may inform members about exclusive information and the latest updates via email newsletters, direct mail, etc. However, the frequency of information provision and the recipients among members who have consented to receiving email newsletters, direct mail, etc., will be decided at the Company’s discretion.

(1) Members may reserve specific performances held at Billboard Live Osaka, Billboard Live Tokyo, and Billboard Live Yokohama. However, even for a specific performance, if the performance is sold out, reservations cannot be made.

(2) When making a reservation, please reserve on the website (depending on the performance, we may entrust ticket sales to an external ticketing service designated by our company. In this case, the method of reservation, payment method, and changes/cancellations of reservations shall be in accordance with the terms of use of the external ticketing service. Also, in accordance with the external ticketing service’s regulations, there may be fees such as service charges). The online site computer system will verify other required information when making a reservation.

Members who reserve via the website must pay the full admission fee at the time of reservation through the system of this service. The available payment methods are credit cards, as well as other methods to be specified separately. If payment is by credit card, the user shall comply with the terms of any separate agreement between the user and the card issuer. In the event of any dispute between the user and the relevant credit card company, etc., the parties involved shall resolve it themselves, and the Company shall have no liability. In addition, when a user uses a credit card to use this service, the credit card must be in the name of the user.

Changes to reservations for members made via the Internet site will be accepted only after you have completed the cancellation procedure specified in Paragraph 4 of this article. However, after the cancellation procedure is completed, we may not be able to accept a reservation with the same details as the one before the change. In addition, after the cancellation procedure is completed, we may not be able to accept a reservation once it becomes fully booked.

Cancellation of reservations by members who booked through the Internet site is, in principle, not possible. However, if you complete the procedures specified by our company on the Internet site, and the amount charged as a cancellation fee is the amount obtained by applying the rate defined below to the ticket’s standard price (the price before discounts if discount coupons were used), and you pay the cancellation fee by credit card, we will accept the cancellation as an exception. When proper cancellation procedures have been followed, the full amount paid at the time of booking will be refunded in full via the credit card. Note that cancellation cannot be accepted at all if three hours before the start time of the performance have passed or if we cannot receive payment of the cancellation fee by credit card.

(1) Members who have made a reservation must arrive at the venue no later than 10 minutes before the performance starts. If you cannot arrive by the start time, we may treat the reservation as void. In that case, the full amount of the paid admission fee and any additional plan charges will not be refunded. Also, please note that identity verification and age verification may be conducted upon entry, so please be aware in advance.

(2) If, despite making a reservation, you do not come to the venue without notifying us of cancellation, or if the member who made the reservation does not come to the venue on multiple occasions, we may revoke the member’s eligibility under Article 10. Additionally, in such cases, if you apply for new membership after losing eligibility, we may refuse admission.

Even if the reserved performance is canceled or postponed, our company will not reimburse members for travel expenses, etc.

Members must promptly inform the Company of any changes to the information entered on the registration application form (name, address, contact details, etc.) using the method separately prescribed. The Company shall not be liable for any information that fails to reach you or any other disadvantages arising from your failure to contact us.

Our company may terminate a member’s eligibility if the member violates these Terms or falls under any one of the following items. In such cases, any fees already paid will not be refunded. The Company shall not be liable for any disadvantages, damages, or other consequences arising from the loss of membership.

（ 1 ） When payment of the performance admission fee and other debts cannot be confirmed by the date specified by the Company.

（ 2 ） When the same person holds, or attempts to hold, multiple memberships.

（ 3 ） When prohibited acts defined in Article 5 are committed.

（ 4 ） When you damage facilities managed or operated by the Company or its partner companies.

（ 5 ） When you damage the reputation of the facilities managed or operated by the Company or its partner companies, or disrupt the order.

（ 6 ） When it is found that you provided false information at the time of joining.

（ 7 ） When it is determined that you are a person who falls under, or is deemed to be related to, organized crime groups, sokaiya (corporate racketeers), or other anti-social forces (groups or individuals that pursue economic benefits through violence, coercion, or fraudulent methods).

（ 8 ） When you engage in violent or coercive demands or improper demands that exceed your legal responsibilities.

（ 9 ） When you violate laws, these Terms, the Common ID Terms of Use, or other rules established by the Company.

（ 10 ） When you engage in acts that infringe the rights of other members or bother other members, fail to follow the instructions or requests of Company personnel, or engage in other conduct that the Company determines to be inappropriate for a member.

Members may cancel their membership at any time by following the procedures prescribed by our company. However, if you have already booked a performance, we cannot cancel the registration because the information in your member registration is required for identity verification at the time of your visit. Also, even if your membership is canceled, any fees already paid will not be refunded.

Our company will appropriately handle the personal information obtained from members’ registrations for the Hankyu Hanshin Group Common ID and from the use of this service, in accordance with the basic policy below. In addition, for the registration information provided to the service-providing companies that are co-users and for the personal information collected by each service, if there are provisions in the terms of service, etc., for each service, we will handle them appropriately in accordance with those provisions.

https://www.hankyu-hanshin.co.jp/privacy/

https://hcl-c.com/outline/private.html

https://www.hhcross.hankyu-hanshin.jp/consent/privacypolicy.html

https://www.billboard-live.com/terms/privacy/

(1) When it is necessary for the system’s regular maintenance and emergency maintenance.

(2) When the operation of the system becomes difficult due to fire, power outages, or interference by a third party.

(3) When, in other unavoidable circumstances, the company determines that stopping the system is necessary.

The name of this association shall be “Club BBL.” Hanshin Contents Link Co., Ltd. (hereinafter referred to as “the Company”) provides the services described in these Terms to members under the Billboard Live Member Service Terms of Use, and, in particular, to those who have entered into the Club BBL Member Agreement provided in Article 3 (hereinafter referred to as “Club BBL Members”).

These terms apply to Club BBL members.

(1) The provisions of these Terms may be amended if there are changes in social conditions or other reasonable necessity, provided that such changes do not contravene the purpose of the contract and are within a reasonable scope.

(2) In the case of changes to these Terms pursuant to the preceding paragraph, the content of the revised Terms and the effective date shall be published in advance by the Internet or other appropriate means, and shall apply from the day after the expiration of the reasonable period specified at the time of publication.

Members who wish to join this Club should, after reviewing these Terms, apply for membership by electronically completing the enrollment form designated by the Company (which includes agreeing to these Terms). The completed enrollment form is referred to as the “Enrollment Application Form.” The Company will approve the membership at its discretion after the credit card company’s authorization of the advance payment for the member fee defined in Article 4 (the initial fee and annual fee). When the Company approves the membership, a contract containing these Terms (hereinafter the “Club BBL Membership Agreement”) shall be formed between the member and the Company. Note that if the Company cannot confirm the credit card company’s authorization of the advance payment, or if the member is deemed unsuitable to be a Club BBL member for any other reason, membership may not be approved. Also, a single person cannot hold multiple Club BBL memberships.

Regarding Club BBL members whose membership applications have been approved by our company, we will notify the approval by sending an email confirming the approval of membership to the email address provided by the Club BBL member at the time of the application. The Club BBL member will be granted Club BBL membership on the day they receive this email.

（ 1 ） There are two types of Club BBL members: “Web Plan” members and “Information Magazine Plan” members. All Club BBL members can view information related to this Association, including the information described in Article 8, on the Internet site. In addition, the Company will send this information by e-mail to Club BBL members who have provided an e-mail address on their membership application and have selected to receive e-mails, and will send the information magazine “Billboard Live News” to members of the “Information Magazine Plan”.

（ 2 ） If a Club BBL member wishes to change the type of Club BBL membership, they may change the type by notifying the Association’s Membership Office (hereinafter referred to as the “Club BBL Membership Office”) by electronic means designated by the Company. In that case, the handling of membership fees shall be as provided in Article 4, Paragraph 3.

（ 1 ） Membership fees are as follows.

– Web Plan: Annual fee 3,800 yen + initial processing fee 1,300 yen (tax included)

– Information Magazine Plan: Annual fee 4,400 yen + initial processing fee 1,300 yen (tax included)

（ 2 ） Once paid, membership fees cannot be refunded for any reason. However, this does not apply if this Agreement contains a refund provision such as Article 12, Paragraph 1, and if a legal right of withdrawal arises under the Club BBL Membership Agreement. In addition, refunds based on a pro-rated basis for usage charges will not be provided even in such cases.

Membership fees are charged to the credit card company listed on the membership application form and are automatically withdrawn through that credit card company. Unless you submit a withdrawal request before the expiration of the renewal-refusal period defined in Article 6, the same applies to the annual membership fees for the next year and beyond.

（ 1 ） If a Club BBL member notifies of a change in the Club BBL member type described in Article 3, Paragraph 3, Item (2) within the renewal-refusal period specified in Article 6, the member type will be changed on the first day of the renewed period, and from the year of the change onward, the annual fee corresponding to the changed Club BBL member type will be charged.

（ 2 ） If a Club BBL member notifies of a change in the Club BBL member type after the renewal-refusal period has elapsed, in principle, the change of member type cannot be made.

If there is a change in the credit card information that a Club BBL member has provided to us and the member has not notified us of the change, we may, without contacting the Club BBL member, verify the updated credit card information with the credit card company and, based on the updated information, receive an advance payment.

The validity period of Club BBL membership shall commence on the date the member receives the email from us confirming membership approval, and shall continue until the last day of the month that is one year after that date.

Club BBL members may reserve the performances designated by our company that are held at Billboard Live Osaka, Billboard Live Tokyo, and Billboard Live Yokohama venues (excluding special performances, private bookings, events and other company-hosted performances, etc.; hereinafter referred to as “Specified Performances”). In accordance with the provisions of this clause, reservations may be made from the Club BBL member reservation date designated by our company, prior to the general reservation start date. One stage counts as one reservation, and including Club BBL members, you may reserve up to the maximum number of reservations per performance as defined by us.

In addition, a portion of performances at other venues hosted by our company may be reserved from the Club BBL member reservation date designated by us before the general reservation start date. In this case, the method of reservation, payment method, changes/cancellations, and other notes shall be governed separately by the terms set by us for each performance. Also, once the cumulative number of Club BBL member reservations reaches the upper limit set by us for each performance, we will terminate the Club BBL member priority online registration. After the Club BBL member priority registration ends, reservations will be made as general reservations (not including Club BBL member benefits) from the general reservation start date.

We offer one complimentary drink to Club BBL members who have made a reservation and visited our establishment, the drink item being designated in advance by the Club BBL Members Office. (If you have reserved the Casual Area, this benefit does not apply.) This benefit cannot be combined with other offers. Additionally, this benefit does not apply to companions who are not Club BBL members.

Club BBL members will be informed of exclusive information and the latest updates through the information magazine “Billboard Live News,” our website, and e-newsletters, etc. However, the information magazine “Billboard Live News” will be sent to information magazine plan members.

We will keep you updated on exclusive programs and special benefits for Club BBL members as they become available.

Cancellation fees incurred for Club BBL members only will be charged at the rates listed below.

Fees are calculated by applying the above rate to the listed price of the ticket you purchased (the amount before discounts if discount coupons, etc. are used), in the same manner as defined in the “Billboard Live Member Service Terms of Use.”

Club BBL members must promptly notify the Club BBL Members Office, by the method designated by our company, if there are any changes to the Club BBL member’s name, address, contact details, or credit card information (company name, number, expiration date, etc.) as entered on the membership application form. The company shall not be responsible for any information that fails to reach you or for any other disadvantage arising from your failure to contact us.

（ 1 ） When we cannot confirm by the deadline set by our company the credit card company’s authorization for the advance payment of the membership fee.
（ 2 ） When the same person holds, or attempts to hold, multiple Club BBL memberships.
（ 3 ） When it is determined that a false declaration was made at the time of joining this association.
（ 4 ） When you violate these terms.

The Company may close this Association by giving notice to Club BBL members at least three months in advance if there is reasonable necessity and proportionality. In that case, as of the closing date, all Club BBL member contracts shall automatically terminate. The Company shall not be liable for any claims for damages. However, the Company will refund the initial registration fee (limited to Club BBL members who joined during the year in which this Association is closed) and will refund an amount from the annual membership fee as separately determined by the Company.

If our company establishes a new fan club, in accordance with the terms separately specified by our company, BBL Club members may obtain membership in the newly established fan club without undergoing separate enrollment procedures, and may be exempt from paying the initial fees and other charges required for joining the new fan club.

Our company’s liability for damages to Club BBL members arising from violations of the terms or for other reasons shall be limited to the total amount of the initial registration fee and the annual membership fee received from the member, except in cases where our company has acted intentionally or with gross negligence.

Even if any provision of these Terms or part thereof is found to be invalid or unenforceable under applicable law, the remaining provisions of these Terms other than the invalid or unenforceable provision and the remaining portion of the provision that is invalid or unenforceable shall continue to be valid and shall apply to the Company, ClubBBL members, etc.

Our company and the companies we partner with (including the companies that manage and operate Billboard License-affiliated stores and their stores; collectively with our company, hereafter referred to as “our group”). In the music business (including Osaka Blue Note, Fukuoka Blue Note (closed as of August 31, 2005), Billboard Live Fukuoka (closed as of August 2, 2009), Soul Bird Music School, music events, and businesses conducted under the Billboard or Billboard Live brands), we will jointly use customer personal information that we have already obtained or will obtain in the future, which includes the items listed below, after taking necessary protective measures, for the purposes of Section 2. In this case, each member of our group bears the responsibility for the management of the personal data it handles in accordance with laws and regulations.

Information provided by the customer at the time of reserving a performance (name, address, telephone number, etc.; for online reservations, also gender, date of birth, e-mail address, credit card information, occupation, preferred music genres, etc.).

The information provided by the customer on the membership application form for joining the member organization includes the following items: name, gender, date of birth, address, type of membership applied for, phone number, email address, credit card information, occupation, favorite music genres, remarks field, and the date completed.

In the event of any changes to the customer’s personal information, the details of those changes.

Matters relating to customers’ transactions in our music business (including usage history at Osaka Blue Note, Fukuoka Blue Note, and Billboard Live Fukuoka).

(1) Measures related to the sale of products and provision of services by our company, including the following items.

i. Registration and management of information in customer databases (including member databases in member organizations such as Club BBL, and performance reservation databases at Billboard Live or Billboard Licensee stores).

ii. Transactions (including payments for performances, product purchases, and membership fees and other charges within member organizations such as Club BBL) and the preservation and management of records relating to those transactions.

iii. Requests for advance payments to credit card companies.

iv. Provision of other services and sale of products

(2) Information and guidance about the products, services, benefits, events, etc., of our company and other companies in the Hankyu Hanshin Holdings Group (our company is a member of the Hankyu Hanshin Holdings Group).

（ 3 ） Communications and responses related to various inquiries and requests for materials made by our company, etc.

(4) Creation of basic data for conducting surveys by our company and others, market research, customer trend analysis, and other analyses necessary for management, as well as the creation and publication of statistical data that cannot identify a specific individual.

（ 5 ） Incorporation of customers’ opinions and requests for improvements to products and services by the Company and others.

(6) Handling related to notifying individuals of their win or selection in sweepstakes, calls for submissions of works, and campaigns conducted by the Company, as well as providing prizes and rewards and planning and managing events.

(7) Individual inquiries and communications in emergency situations by the Company, etc.

(8) Fulfillment of obligations by the Company and others, and the exercise of rights, as well as the related measures

If the customer does not wish to receive product information, service information, or other promotional notices or information, the customer may request that the relevant service be discontinued by us. When making a cancellation request, please fill in the required items in the designated sections of the prescribed “notification form” and submit it.

Customers who, with respect to their own personal information, request notification of the purposes of use, disclosure, correction, addition, deletion, or suspension of use under the Personal Information Protection Act or related laws and regulations (hereinafter referred to as a “Request for Disclosure, etc.”) must fill in the required fields in the prescribed “Submission Form” and submit it.

In addition, the fees for submitting the “Submission Form” will be borne by you, and from the time you submit the form until the measures related to your request are completed, there may be a substantial amount of time and costs involved.

For details on how to submit requests for disclosure, etc., please contact the Billboard Live Members Office.

Additionally, with respect to the handling of personal information in our music business, we will follow the regulations established by Hanshin Content Link Co., Ltd. regarding the handling of personal information related to the use of the group-wide ID, in accordance with “Personal Information Handling for Hankyu Hanshin Group Common ID Members.”